Account Manager

About Us

ICAAL is an award-winning, full-service creative agency located in beautiful Grade 2* listed offices in Southampton’s city centre.

We are seeking a motivated and client-focused Account Manager to join our dynamic team. This role is perfect for someone who excels in building relationships, managing multiple client accounts, and enjoys working in a collaborative, fast-paced environment.

While experience in digital marketing is a bonus, it is not essential—we are committed to supporting your growth and development in this area as you settle into the role.

We pride ourselves on offering a healthy work/life balance, a supportive working environment, and a fantastic team culture. Our commitment to training and development ensures career progression and job satisfaction.

This in-office role will integrate you into a successful and forward-thinking company that actively invests in its people, equipment, and premises.

The Opportunity

As an Account Manager at ICAAL, you will be entrusted with managing a portfolio of client accounts (approximately 20), ensuring their needs are met and expectations are exceeded. You’ll be the main point of contact for your clients, responsible for building strong relationships, understanding their business objectives, and ensuring the smooth delivery of projects and campaigns.

You’ll work closely with Account Executives and other departments, delegating tasks and collaborating to ensure work is completed to a high standard and on time. This role offers real autonomy, allowing you to make key decisions and solve problems independently, while also benefiting from the support of a collaborative and experienced team.

We are looking for someone with a track record of managing and growing client accounts, who enjoys being client-facing and thrives on building lasting relationships. Experience in B2B account management is desirable, and experience in the home improvement sector would be a significant advantage.

Key responsibilities

Client Management & Communication

• Be the main day-to-day contact for clients
• Keep clients updated on activity and lead meetings as required
• Create and maintain strong client relationships
• Liaise with clients over content and strategy
• Attend client and internal meetings with Senior Management

Campaign Coordination & Project Management

• Ensure all activity is aligned with client objective
• Plan and manage the rollout of projects and campaigns
• Work closely with Account Executives and other departments to ensure tasks are planned and delivered on time
• Delegating to execs and collaborating with other departments to get the work done

Performance Analysis & Reporting

• Monitor campaign progress and client satisfaction
• Analyse and make recommendations to improve client outcomes
• Create and present regular reports to clients and internal stakeholders
• Provide insights and recommendations based on client feedback and results

Requirements

Professional Experience

• Proven experience managing multiple client accounts, ideally in B2B environments
• Experience building and maintaining strong client relationships
• Track record of growing client accounts and delivering measurable value
• Experience delegating to and collaborating with junior team members and other departments
• Experience in the home improvement sector is a significant advantage, but not essential

Skills & Competencies

• Excellent communication skills, both verbal and written
• Strong organisational and time management skills
• Ability to prioritise a busy workload and manage multiple projects
• High attention to detail
• Ability to work independently and as part of a team
• Flexible and proactive approach with a can-do attitude

Communication & Client Management

Excellent client communication skills, both verbal and written
• Comfort in liaising with clients and colleagues particularly on the phone as well as over video calls and face-to-face
• Creating and maintaining relationships with clients and being the dedicated point of contact for their campaigns.
• Liaising with internal departments such as Graphics and Telemarketing on campaign coordination

Personal Attributes

• Proactive approach with great initiative and a can-do attitude
• Passion for digital marketing
• Drive to continuously develop professional skills

Professional Competencies

• Strong organisational skills
• Excellent time management
• Ability to prioritise a busy workload
• High attention to detail
• Ability to work independently
• Strong team player with a flexible approach to tasks

Why Work for Us?

• Fantastic Remuneration and Benefits Package – Base salary with competitive bonus structure, 23 days paid holiday plus 8 bank holidays, enhanced company sick pay, attractive pension opportunity.
• Professional Development– Clear quarterly and annual targets with opportunities for career growth and comprehensive training on our toolkit, services and industry-specific knowledge.
• Work Environment – Beautiful Grade 2* listed offices in central Southampton, spacious and air-conditioned workplace, excellent transport links, and a vibrant location near retail and hospitality hubs.
• Staff Wellbeing – Exciting social events calendar, well-stocked fridges and cupboards with free teas, coffees, cold drinks, and healthy snacks. Free Perkbox discount scheme membership with 100s of discounts from leading brands including department stores and fashion brands.

Join us at ICAAL and be part of a team that values creativity, collaboration, and continuous improvement. We look forward to hearing from you!