Live Chat

Don’t make your customers wait; connect instantly online. We operate a professional Live Chat solution to improve customer service and boost lead generation.

Generate More Enquiries

Live Chat has proven itself to be a highly effective way to generate more enquiries for your business. With the widespread popularity of instant messaging across social media, digital users are increasingly confident in using this type of communication over others.

Live Chat echoes this medium by allowing customers to contact your business and send in enquiry in a manner they are more familiar with. It affords you more scope to obtain leads with an easily accessible channel that can gather and collate enquiries at all hours.

Increase Customer Engagement and Manage Leads More Effectively

Recent Projects

Connect Online in Real-Time

A signature benefit of integrating Live Chat into your website is the ability to connect with your customer in real-time. You can serve as a digital greeter as they browse your online shop, rather than waiting until they decide to convert or not.

Consequently, this means that you’ll be able to enjoy greater flexibility when it comes to accommodating the needs of your customers. You can meet their needs and answer any questions as they arise as part of a memorable online experience.

Integration & Reporting

Hassle-Free Service

Highly-Trained Staff

Talk to Our Expert Team

023 8033 2675 info@icaal.co.uk WhatsApp Us

Featured Projects

T&K Home Improvements

Design,
Development,
Digital Marketing,
Email Marketing,
Pay Per Click (PPC),
SEO

Leekes

Design,
Development,
Digital Marketing

Multi-Award Winning
Digital Agency

8x NFA Finalists

NFA 2023 Winners

4x G Award Finalists

SME500 2024 Winners

3x UK Enterprise Awards 2025 Winner

ICAAL top 3 website designers in Southampton 2025

6x Three Best Rated
Web Design Winners

7x Three Best Rated
Best Business Winners

3x Prestige Awards Winners

2x Web Excellence
2024 Winners

Business Awards UK
Winners 2024

GAE Digital Marketing Agency of the Year 2025

An Agency You Can Trust

We’ve worked with ICAAL on a few different projects and they’ve been brilliant from initial enquiry to delivery on every occasion. Their team of designers managed to transform an idea of ours into an absolute inspiring front page. Happy to recommend ICAAL!

Sandra Berg

Quickslide

An Agency You Can Trust

We have been working with ICAAL since March and have been very pleased with the work that they've done for us. It has been a varied bag including, but not exclusive to, web design, lit and advert design (print and digital), exhibition design, SEO and more. They employ experts in each field. In our case we have a main point of contact who ensures that our projects are dealt with by the correct person so most communication is channeled through her. Overall - VERY happy and would recommend.

Gary Gleeson

VBH

An Agency You Can Trust

Having worked with ICAAL on a detailed and comprehensive project I can wholeheartedly recommend them as a company to work with. The work they produced was of high quality, excellent value for money and produced in a short amount of time as per the brief. I will continue to use them.

Tom Butler

FENSA, Glass and Glazing Federation

An Agency You Can Trust

Everyone at ICAAL is an expert in their field whether that be SEO, copywriting or design and the team quickly became experts in our products as they developed our website and continue to develop content for us. I continue to recommend ICAAL to our network of retail partners as I have seen how they can transform the effectiveness of websites first hand.

Alex Hewitt

Ultraframe Conservatories

An Agency You Can Trust

Highly experienced and professional business. It's a pleasure working with ICAAL.

Scott Foster

Rocal & Endurance Doors

An Agency You Can Trust

Really impressed with ICAAL, have had quick and high quality responses from both Chris and Keren, and am looking forward to further collaboration in the future. Thanks

Hugh Ross

The Fair Trade Furniture Company

An Agency You Can Trust

The last few years ICAAL have been a significant support for this business. They are experts at what they do. Proactive and results driven. Nicola and Chris have been invaluable and exactly what is needed to drive new business to your company. 1st class. Thank you!

Julien Piper

Omega Windows, Doors & Conservatories

An Agency You Can Trust

Having recently undertaken a re-brand it was integral that the first resources the charity had designed best reflected or new visual identify. ICAAL had a challenge on their hands to design materials with A- LOT of content which would help capture the imagination and support of the public. They did this perfectly and creatively, we are delighted with the result and we will definitely work with the team at ICAAL again.

Jeneen Thomsen

Southampton Hospital Charity

An Agency You Can Trust

Thanks ICAAL for a great service and fantastic value for money! Fantastic Digital Marketing Agency!!!

Tony Swift

Indigo Digiprint

An Agency You Can Trust

Really genuine marketing company to work with. Innovation is the operative "Word".

Chris Lodge

The Conservatory Village

An Agency You Can Trust

An exceptional experience with a very knowledgeable website team, who worked together to achieve and surpass expectations. Well that was my journey with Chris and the team, delivering a brilliant service, when other companies had let me down with some of my important websites. I would certainly highly recommend ICAAL if you are looking for simply the best website company to work with. They will deliver a first class step-by-step service ensuring that all key elements are covered.

Kit Fanner

On Location Events

An Agency You Can Trust

Chris and his team at ICAAL produced a website for my firm that we are all delighted with. It was dealt with exceptionally quickly, professionally and with the minimum of fuss (considering we were quite demanding!) Chris is charming to deal with but he also ensured we kept to the timetable and pushed us along. I believe the overall result to be, if anything, better than we had anticipated and can highly recommend ICAAL.

Daryl Cowan

DC Employment Solicitors

An Agency You Can Trust

Offering the flexibility to help us bring our own page designs to life, Internet Consultants And Associates Ltd helped ensure our website has the exact look and feel we wanted to achieve. Their experience and consultancy skills were invaluable, in addition to offering a collaborative approach with support at every step of the way, and we’re delighted with the outcome!

Sue Davenport

Liniar

An Agency You Can Trust

Worthy of all 5 stars. Very professional experience from start to finish. Kept in the loop all the way. Updates done very very quickly, The team are very knowledgeable and work together brilliantly . Well done to Chris and his team.. and thank you for everything.