Live Chat has proven to be an effective avenue when it comes to generating more enquiries, widening the net to catch potential customers at all hours. Due to the way Live Chat echoes the popular instant messaging system that has been made popular across Social Media platforms, you’ll be able to give your customers the opportunity to send an enquiry in a more familiar way.
A signature benefit of integrating Live Chat into your website is the ability to connect with your customer in real-time, which means you can serve as a digital greeter to those browsing your online shop. Consequently, this means that you’ll be able to enjoy greater flexibility when it comes to accommodating the needs of your customers.
If you choose to operate your Live Chat yourself, instead of having one of our expert team do it for you, you’ll be able to enjoy a simple to use interface. Further to this, you’ll be able to see what the customer is typing in real-time, before they send it, so you’ll have plenty of time to prepare anything necessary to deliver an effective answer.
Your Live Chat can be easily branded to complement your website, and you can also choose to integrate custom names and avatars to match your team. This means that you’ll be able to bring a personal touch that will make you more approachable. There is no need to be a faceless business when you opt for Live Chat integration.
Alongside our Live Chat integration, we also offer a Live Chat operation service. This means that a member of our expert team will be online to handle any enquiries that come through. We’ll ascertain any key information and then send it over to you. This way, you’ll be able to enjoy the benefits of Live Chat without the disruption to your business day.